Refund Policy
Last updated: January 2025
Custom-Made Products
All Mimoria sculptures are custom-made to order based on your uploaded drawing. Because each piece is unique and produced specifically for you, standard return policies for off-the-shelf products do not apply.
When You Can Get a Refund
Cancellation before production
If you cancel within 24 hours of placing the order and production has not started — full refund.
Defective or damaged item
If your sculpture arrives broken or has a manufacturing defect — full refund or free replacement (your choice).
Significantly different from drawing
If the sculpture does not reasonably represent your uploaded drawing — we will redo it or issue a refund.
Lost in transit
If your package is confirmed lost by the carrier — full refund or free re-production.
When Refunds Do Not Apply
Change of mind after production started
Once the 3D modelling or printing process has begun, the order cannot be cancelled.
Minor colour or texture variations
3D printing may produce slight variations in texture or colour that are inherent to the process.
How to Request a Refund
Email us at info@mimoria.io with:
- Your order number
- Reason for the refund
- Photos (if the item is damaged or defective)
We review all requests within 3 business days. Approved refunds are processed back to your original payment method within 5–10 business days.
EU Consumer Rights
Under EU law, the right of withdrawal (14-day cooling-off) does not apply to goods that are custom-made or clearly personalised (Directive 2011/83/EU, Article 16(c)). However, we still honour the refund cases listed above.